Posts Tagged ‘customer satisfaction’

Amazon Early Reviewer Program – Is It Worth It?

The Amazon Early Reviewer Program is a tool by Amazon.com for Amazon.com sellers that encourages customers who have already purchased a product to share their honest, authentic experience about the product. This article will outline why Amazon has launched the problem with inauthentic reviews, what the Amazon Early Reviewer Program is, who is selected for…

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Retail Customer Service Tips

Everyone knows that having excellent customer service and creating a positive customer experience as a retailer is a must. If you know the 8020 rule, or the Pareto Principle, you also know that 80% of your sales come from 20% of your customers. Retailers need to do whatever they can to make sure their customers…

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Improving the Online Shopping Experience

In 2012, more than 90,000 U.S. retailers had an online presence – raking in combined revenue of roughly $197 billion. And though online sales have continued to grow, small retailers have struggled to compete with ecommerce giants like Amazon and big-box retailers like Walmart and Target, who have invested heavily in the online shopping experience.…

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Creating a Vendor Partnership

All businesses, no matter their size or focus, rely on their suppliers. But many businesses do not know how to thoroughly evaluate and maintain this critical business relationship, which can cause a discrepancy between your expectations and a vendor’s abilities. A mismatch between your needs and a supplier’s offerings can add costs, delays, and ultimately…

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Tips on Opening a Successful Mall Kiosk

Welcome back retail enthusiasts! We’ve all been out at the mall and walked by dozens of mall kiosks and carts, and many of us have stopped to make planned or impromptu purchases. Mall kiosks can be a lucrative venture for many retailers. These venues have low startup costs, especially compared with opening a new storefront.…

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Improving Customer Experience with Loyalty Programs

Hello, Retailers! Welcome back from your Thanksgiving holiday! Thanksgiving is one of the biggest traveling times of the year, with over 43 million of us busing, flying, or driving to see loved ones. This Thanksgiving Eve, the Wednesday before Thanksgiving, I was one of the few million who had to travel through the snow to…

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